Provisioning done properly is a logistics operation. Here is exactly how Anchor manages your food supply from first order to quayside delivery.
Share your provisioning list, crew count and sailing date via WhatsApp or email. First-time clients receive a standard provisioning template to make it straightforward. We confirm receipt within 2 hours.
Your order is allocated to our vetted wholesale partners in PH, Warri or Lagos. Items are sourced, quantities verified and quality checked before packing. We do not substitute items without your approval.
Fresh, chilled and frozen items are packed and loaded into refrigerated transport. Temperature integrity is maintained from supplier to your vessel. This is where most provisioning suppliers fail. It is where we focus most.
Delivery is coordinated with your vessel schedule and timed to your sailing window. We deliver directly to your vessel at the terminal with full documentation for your records.
You receive a delivery tracking sheet to verify all items received against your order. Any discrepancy is logged and resolved before your next delivery. Feedback on quality or new requirements is captured for next time.
Most clients move to a regular biweekly or monthly provisioning schedule. We maintain your standing order on file and adjust based on crew changes or voyage requirements. You focus on operations. We handle the rest.
Standard delivery window from confirmed order to quayside. Emergency provisioning requests handled case by case.
We do not substitute items on your order without prior approval. If an item is unavailable, we contact you first.
Every delivery comes with a complete delivery note for your records. Invoice issued on delivery with agreed payment terms.
You have a direct line to your Anchor contact at all times. No call centres, no delays, no chasing.
Send us your provisioning list and sailing date. Quote within 24 hours.